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INTRODUCTION
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STEP 1: CLARIFY YOUR OBJECTIVE
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STEP 2 : THE ART OF QUESTIONNING
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STEP 3: THE OPENING TECHNIQUES
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STEP 4: PRESENT THE VALUE
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STEP 5: THE CLOSING
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STEP 6: PERSUASION TECHNIQUE
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STEP 7: NON VERBAL COMMUNICATION
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8. CHARISMATIC COMMUNICATION
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9. COLLABORATIVE COMMUNICATION
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10. Dysfunctions of a Team
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Bibliographie
7.2 Slides Non Verbal Communication
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